Privacy Policy — betg Casino

1. Who We Are

betg ("betg," "we," "us," or "our") operates the online gaming platform accessible at betg.bio, serving Filipino players across the Philippines — from Manila and Quezon City to Cebu, Davao, and the provinces. betg is the data controller responsible for the personal information you provide when using betg's website, creating an account, making transactions, or otherwise interacting with betg's services.

This Privacy Policy applies to all personal data collected through betg.bio, including data collected via account registration, deposits and withdrawals, gameplay activity, customer support interactions, and marketing communications. By using betg's platform, you consent to the practices described in this Privacy Policy.

2. Personal Data We Collect

betg collects personal data from you in the following categories:

Identity Data: Full legal name, date of birth, government-issued identification number (e.g., Philippine passport, driver's license, SSS/GSIS number, PhilSys national ID), and a photograph of your identification document where required for Know Your Customer (KYC) verification.

Contact Data: Philippine mobile number (required for account registration and OTP delivery), email address (if provided), and residential address.

Financial Data: GCash account details, Maya (PayMaya) account details, bank account details (BPI, BDO, UnionBank, Metrobank, or other supported banks), transaction history, deposit amounts, withdrawal amounts, and wallet balances. betg does not store full payment card numbers.

Technical Data: IP address, device type, operating system, browser type and version, mobile network, session duration, pages visited, and referring URLs. This data is collected automatically when you access betg.bio.

Gaming Data: Game history, bet amounts, game results, bonus redemptions, session timestamps, and wagering patterns. This data is generated through your gameplay activity on betg's platform.

Communications Data: Records of your interactions with betg's support team via live chat, email, or SMS, including the content of those communications and the date and time they occurred.

3. How betg Uses Your Personal Data

betg uses your personal data for the following purposes:

• Account Management: To create, maintain, and administer your betg account, verify your identity, and authenticate your login sessions;
• Payment Processing: To process deposits and withdrawals via GCash, Maya, bank transfers, and other supported Philippine payment methods;
• Regulatory Compliance: To fulfill betg's obligations under applicable Philippine law, including anti-money-laundering (AML) requirements, Know Your Customer (KYC) obligations, age verification (21+ mandatory), and tax reporting where applicable;
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, account takeovers, money laundering, and other prohibited conduct on betg's platform;
• Responsible Gaming: To monitor gameplay patterns that may indicate problem gambling, enforce deposit and loss limits you have set, and administer self-exclusion requests;
• Customer Support: To respond to your inquiries, resolve disputes, and improve betg's support services;
• Platform Improvement: To analyze usage patterns, improve betg's website performance, optimize the game lobby, and develop new features;
• Marketing Communications: To send you promotional offers, bonus notifications, and news about betg — but only where you have provided consent or where betg has a legitimate interest, and subject to your right to opt out at any time.

4. Legal Basis for Processing

betg processes your personal data on the following legal bases under the Data Privacy Act of 2012 and its Implementing Rules and Regulations:

• Contractual Necessity: Processing required to perform betg's agreement with you — specifically, operating your account, processing payments, and delivering gaming services;
• Legal Obligation: Processing required to comply with applicable Philippine law, including AML regulations, KYC requirements, and PAGCOR-related regulatory obligations;
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your privacy rights;
• Consent: Processing for marketing communications and non-essential cookies, where betg has obtained your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Data Sharing & Third Parties

betg does not sell your personal data to third parties. betg may share your personal data with the following categories of recipients only for the purposes described in this Privacy Policy:

• Payment Service Providers: GCash (GXchange Inc.), Maya (PayMaya Philippines), banks (BPI, BDO, UnionBank, Metrobank, and others), Coins.ph, and 7-Eleven CLiQQ — to process deposits and withdrawals;
• Identity Verification Providers: Third-party KYC service providers that assist betg in verifying the identity and age of registered players;
• Game Providers: Software providers whose games are offered on betg's platform, to the extent necessary for game delivery and game history records;
• Regulatory Authorities: Philippine government agencies and regulatory bodies (including law enforcement) where disclosure is required by law or a valid legal process;
• Technology Service Providers: Cloud hosting providers, cybersecurity firms, and analytics vendors engaged by betg under data processing agreements that require them to handle your data only as directed by betg and in compliance with applicable law.

All third parties with whom betg shares personal data are required to process that data in accordance with applicable Philippine data protection law and betg's data protection requirements.

6. Cookies & Tracking Technologies

betg uses cookies and similar tracking technologies on betg.bio. Cookies are small text files stored on your device that help betg recognize returning users, maintain login sessions, and analyze how the platform is used.

betg uses the following categories of cookies:

• Strictly Necessary Cookies: Essential for betg's platform to function. These include session cookies that keep you logged in as you navigate between pages. These cannot be disabled without affecting your ability to use betg.
• Performance & Analytics Cookies: Used to understand how players interact with betg.bio — which pages are most visited, where users drop off, and how navigation flows. This data is aggregated and anonymized.
• Functionality Cookies: Used to remember your preferences, such as language settings and previously selected game categories.
• Marketing Cookies: Used only with your consent, to deliver relevant promotional content. You may opt out of marketing cookies at any time.

You can control cookie settings through your browser. Disabling strictly necessary cookies will impair your ability to use betg's platform. Disabling other cookie types will not affect platform functionality but may result in a less personalized experience.

7. Data Retention

betg retains your personal data for as long as your betg account is active and for a minimum period of five (5) years after account closure, in compliance with applicable Philippine AML and tax regulations. Transaction records are retained for the period required by law.

Gaming data and session records are retained for a minimum of two (2) years after the relevant activity, for dispute resolution and responsible gaming assessment purposes. Communications with betg's support team are retained for a minimum of three (3) years.

When personal data is no longer required for any of the purposes described in this Privacy Policy and no legal retention obligation applies, betg will securely delete or anonymize that data.

8. Data Security

betg implements industry-standard technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and betg's servers;
• Encryption of sensitive data fields (including passwords, which are hashed and salted) in betg's databases;
• Access controls that restrict betg staff access to personal data on a need-to-know basis;
• Regular security audits and vulnerability assessments of betg's platform infrastructure;
• Automated monitoring for suspicious login activity, with alerts sent to registered mobile numbers for new device logins.

Despite these measures, no data transmission over the internet or storage system can be guaranteed as 100% secure. betg will notify affected users and the relevant Philippine regulatory authority of any personal data breach in accordance with applicable law.

9. Your Data Subject Rights

Your rights as a data subject include:

• Right to Be Informed: You have the right to know how betg collects and uses your personal data — which is the purpose of this Privacy Policy;
• Right of Access: You may request a copy of the personal data betg holds about you;
• Right to Rectification: You may request correction of inaccurate or incomplete personal data. For basic account information, you can update it directly from your betg account settings;
• Right to Erasure: You may request deletion of your personal data where betg no longer has a legal basis to retain it. Note that betg cannot delete data subject to mandatory legal retention periods;
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format;
• Right to Object: You may object to betg's processing of your personal data for marketing purposes at any time. You may also object to processing based on legitimate interests in certain circumstances;
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe betg has violated your data privacy rights.

To exercise any of these rights, please contact betg's Data Protection Officer via the contact details in Section 13. betg will respond to all data subject requests within thirty (30) days, or notify you if additional time is required.

10. Children's Privacy

betg's platform is strictly intended for adults aged 21 years and above. betg does not knowingly collect personal data from individuals under 21 years of age. If betg discovers that it has inadvertently collected personal data from a person under 21, betg will immediately close the associated account and securely delete all related personal data.

If you are a parent or guardian and believe your child has registered on betg in violation of the age requirement, please contact betg's support team immediately at the contact details in Section 13. betg takes underage access seriously and will act promptly upon receiving such a report.

11. International Data Transfers

betg primarily processes personal data within the Philippines. Where betg engages service providers (such as cloud infrastructure or game software providers) that may process data outside the Philippines, betg ensures that appropriate safeguards are in place — including contractual data protection clauses equivalent to those required under Philippine law — to protect your personal data at all times.

By using betg's platform, you acknowledge that your personal data may be transferred to and processed in countries other than the Philippines, subject to the safeguards described above.

12. Changes to This Privacy Policy

betg reserves the right to update or amend this Privacy Policy at any time. When material changes are made, betg will notify registered users by posting a prominent notice on betg.bio and, where appropriate, by sending an SMS notification to your registered Philippine mobile number.

The "Last updated" date at the top of this Privacy Policy indicates when the most recent revision was made. Your continued use of betg's platform after any changes to this Privacy Policy constitutes your acceptance of the revised policy. betg encourages you to review this Privacy Policy periodically.

13. Contact & Complaints

For any privacy-related inquiries, requests to exercise your data subject rights, or complaints about betg's data handling practices, please contact betg's Data Protection Officer:

If you are not satisfied with betg's response to a privacy complaint, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, the regulatory body responsible for enforcing the Data Privacy Act of 2012. Contact details for the NPC are publicly available on the NPC's official website.